Privacy Policy

Last updated: 22 October 2026

1. Who we are

Vita Therapy is a trading name of Radiant Healing Centre Limited (company number 15236651), registered office 17 Anvil Crescent, Broadstone, England, BH18 9DX. We are the data controller for the personal information described in this policy. If you have any questions, please email ina@vita-therapy.com.

2. Information we collect

• Enquiries and bookings: your name, email address, telephone number, the service you are interested in and your message.
• Client records: session notes, information about your health and wellbeing that you choose to share, consent forms and, where relevant, details of your GP or another contact you give us.
• Clients under 18: the name and contact details of a parent or guardian.
• Payments: records of fees paid. We do not store card details.
• Website data: technical information and cookies, as explained in our Cookie Policy.

3. How we use your information and our lawful basis

• To respond to enquiries and arrange sessions, because it is necessary to take steps at your request before entering into an agreement, or for our legitimate interest in replying to you.
• To provide sessions and keep client records, because it is necessary for our agreement with you. Information about your health is special category data, which we process with your explicit consent and for the provision of health and social care.
• To keep financial records and meet legal and safeguarding obligations, where the law requires it.

We do not use your information for marketing without your consent, and we never sell it.

4. Confidentiality

What you share in sessions is confidential. There are limited exceptions: where there is a serious risk of harm to you or to others, where there are safeguarding concerns about a child or vulnerable adult, or where disclosure is required by law. Wherever possible, we will discuss this with you first. As part of good professional practice, we may discuss our work in clinical supervision without identifying you.

5. Sharing your information

We share information only where necessary, with trusted providers who support our work, such as website hosting, email, secure video calls, secure record storage and accountancy. They act on our instructions under appropriate data protection arrangements. We do not share your information with anyone else without your consent, except in the circumstances described in section 4.

6. Online and telephone sessions

Online sessions use secure video platforms. We do not record sessions. Please make sure you are in a private space where you cannot be overheard.

7. International transfers

If a provider processes your information outside the United Kingdom, we ensure the transfer is protected by an adequacy arrangement or other appropriate safeguards.

8. How long we keep information

• Client records: seven years after your last session. For clients under 18, until their 25th birthday or seven years after the last session, whichever is later.
• Enquiries that do not lead to sessions: up to twelve months.
• Financial records: six years, as required for tax purposes.

After this, information is securely deleted or destroyed.

9. Security

We keep client records secure and confidential, using password-protected systems and appropriate physical and technical safeguards.

10. Your rights

You have the right to access your information, to ask us to correct or delete it, to restrict or object to its use, to withdraw consent at any time and to request data portability. Some rights may be limited where we must keep records by law. To exercise your rights, email ina@vita-therapy.com. We normally respond within one month.

11. Complaints

If you have a concern about how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

12. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page with the date it was updated.