Terms & Conditions

Last updated: 22 October 2026

1. About these terms

Vita Therapy is a trading name of Radiant Healing Centre Limited (company number 15236651), registered office 17 Anvil Crescent, Broadstone, England, BH18 9DX. These terms apply to counselling, hypnotherapy, homeopathy, holistic wellbeing, coaching and related sessions booked with Vita Therapy.

2. Booking and payment

Before your booking is confirmed, we will agree the service, the fee, how the session will take place and when payment is due. Current fees are shown on our Fees page. Clients under 18 need the consent of a parent or guardian before sessions begin.

3. Cancelling or changing a session

Please give at least 24 hours’ notice if you need to cancel or reschedule, by emailing ina@vita-therapy.com. If you give less notice or miss a session, a charge may apply, which will be explained when you book.

If you book online or by telephone, you may have a legal right to cancel within 14 days of booking. If you ask for a session to take place within that period, you may need to pay for the sessions already provided. Your statutory rights are not affected.

4. Packages of sessions

If you book a package of sessions, how long it is valid for and what happens to any unused sessions will be agreed when you book.

5. Our sessions

We aim to provide a professional, respectful and confidential service. The limits of confidentiality are explained before we begin and in our Privacy Policy. Therapy is a personal process, and particular results cannot be guaranteed.

6. Health and emergencies

Our sessions do not replace medical diagnosis or treatment. Please continue any treatment prescribed by your doctor and do not stop medication without medical advice. Vita Therapy is not an emergency service. If you need urgent help, contact your GP, NHS 111, or 999 in an emergency.

7. Online and telephone sessions

For online and telephone sessions, please make sure you have a private space and a reliable connection. If a session is interrupted by technical problems, we will try to reconnect or arrange another time.

8. Ending sessions

You can end your sessions at any time. We may end or postpone a session if continuing would not be safe or appropriate, for example if a client attends under the influence of alcohol or drugs.

9. Your information

We handle your personal information as described in our Privacy Policy.

10. Concerns and complaints

If you are unhappy with any aspect of our service, please tell us so that we can try to put it right. Email ina@vita-therapy.com.

11. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law.

12. Changes and governing law

We may update these terms from time to time. These terms are governed by the law of England and Wales.

13. Contact

Email ina@vita-therapy.com.